Terms of Service

Effective September 14, 2026

These Terms of Service (“Terms”) govern your use of Simplr, including the website at simplr.pro, the Simplr dashboard and the Simplr AI assistant (together, the “Service”), operated by Sliding Scale Technologies (“Simplr”, “we”, “us”). By creating an account or using the Service, you agree to these Terms. If you use the Service for a company, you agree on its behalf and confirm you have authority to do so; “you” then includes that company.

1. Eligibility

You must be at least 18 years old and use the Service for business purposes. You may not use the Service if the law prohibits you from doing so.

2. The Service

Simplr provides an AI assistant that answers calls and messages for residential properties, qualifies prospective renters against criteria you set, logs maintenance issues, and books property tours onto the calendars of team members you make available. We may change or improve the Service over time.

The assistant uses artificial intelligence and can make mistakes, misunderstand callers or give incomplete answers. You are responsible for reviewing bookings, leads and issues, and for decisions you make about applicants and residents. The Service is not an emergency service. It does not replace emergency services or your own maintenance emergency procedures, and it does not provide legal advice.

3. Accounts and teams

  • You must give accurate information and keep your sign-in details secure.
  • The person who creates a team is its admin. Admins can invite members, change who is available for tours and remove members. You are responsible for everything done through your account and team.
  • Tell us promptly at info@slidingscale.xyz if you believe your account has been accessed without permission.

4. Your responsibilities

Because the Service communicates with people on your behalf, you are responsible for:

  • Giving any notices and getting any consents the law requires for calls and texts, for recording or transcribing conversations, and for using an AI assistant. This includes the Telephone Consumer Protection Act and state call recording and AI disclosure laws.
  • Making sure the screening questions and criteria you configure comply with fair housing and anti-discrimination laws.
  • The accuracy of your property details, prices, availability and knowledge base, which the assistant uses to answer questions.
  • Having the right to upload and use any content you add to the Service.

5. Google Calendar and other services

When you connect a Google account, you allow Simplr to check when you are busy and to add, update and remove the tour events it books on your calendar, as described in our Privacy Policy. You can disconnect at any time, but you cannot be assigned tours while disconnected. The Service relies on third-party services such as Google, ElevenLabs, Twilio and WhatsApp. Your use of those services is subject to their own terms, and we are not responsible for their availability or conduct.

6. Acceptable use

You agree not to:

  • Use the Service for anything unlawful, deceptive, harassing or discriminatory.
  • Send spam or unsolicited messages, or contact people without the consent the law requires.
  • Upload malware, or content that infringes someone else's rights.
  • Try to access accounts or data that are not yours, disrupt or overload the Service, or get around its security or usage limits.
  • Copy, reverse engineer or resell the Service, or use it to build a competing product.
  • Misuse the demo on our website, including placing automated or abusive demo calls.

7. Your data

You own the content you and your callers provide through the Service (“Customer Data”). You give us permission to host, copy, process and display Customer Data only as needed to provide, secure and support the Service. We handle personal information as described in our Privacy Policy. We may use aggregated information that does not identify you, your callers or your team to operate and improve the Service. This never includes data received from Google APIs.

8. Fees

Some features may require a paid plan. If you buy one, you agree to pay the fees stated when you buy it, plus applicable taxes. Unless your plan says otherwise or the law requires it, fees are non-refundable. We will give notice before changing the price of a plan you are on.

9. Our intellectual property

The Service, including its software, design and the Simplr name and logo, belongs to Sliding Scale Technologies and is protected by law. These Terms give you a limited, non-exclusive, non-transferable right to use the Service while your account is active. If you send us feedback, we may use it without any obligation to you.

10. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or end your access if you break these Terms, if your use creates legal or security risk, or if required by law. We will give notice where we reasonably can. When an account ends, its data is deleted as described in our Privacy Policy. Sections 4, 7, 9 and 11 to 15 continue after termination.

11. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Service will be uninterrupted or error-free, that the AI assistant will always be accurate, or that any lead will result in a lease.

12. Limitation of liability

To the fullest extent the law allows, Simplr will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, leases or data. Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose or US $100.

13. Indemnity

You will defend and indemnify Simplr against claims, losses and costs, including reasonable legal fees, arising from your Customer Data, your breach of these Terms, or your failure to meet the responsibilities in section 4.

14. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law rules. Any dispute relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Delaware, and you and Simplr consent to their jurisdiction.

15. General

  • We may update these Terms. If we make material changes, we will notify account holders before they take effect. Continuing to use the Service after that means you accept the updated Terms.
  • These Terms and our Privacy Policy are the entire agreement between you and Simplr about the Service.
  • If any part of these Terms cannot be enforced, the rest stays in effect.
  • Not enforcing a term is not a waiver of it. You may not transfer these Terms without our consent.

16. Contact us

Sliding Scale Technologies
Email: info@slidingscale.xyz